Click here to view our Paratransit Ride Guide.

Click here to watch our ADA Accessibility video.

The MCAT Interactive Voice Response (IVR) System

SCHEDULING A TRIP

Please call (941) 748-2317 Monday – Friday, 9 a.m.– 2 p.m.  Reservations may be made up to two weeks in advance or a minimum of two business days in advance of your desired appointment day. If the time requested is not available, MCAT will offer alternative days and/or times available. Please note when you call to schedule a trip, you may not request a specific reservation staff member.

Space is on a first-come, first-served basis. Handy Bus service is available Monday – Friday, 7:30 a.m. – 2:30 p.m. excluding major county holidays.

Cancellations should be made prior to 8 a.m. To cancel please call (941) 748-1135.

TD Scheduling for Non-Medical (Life-Sustaining, Food, and Nutrition) is on Tuesday and Thursday only. Trips are prioritized by trip purpose, days, times, location and restrictions set in place in order to remain within the MCAT budget, capacity constraints and operational cost. TD Scheduling for Medical is Monday through Friday.

Fare is $2 for each one-way trip, and exact funds are required.

When making your reservation, please be ready to provide:

  • Your name and date of trip;
  • The time you want to be picked up and appointment time;
  • Your pick up address, the phone numbers of those locations, building name and specific drop-off and pick up information;
  • If a medical appointment, include your doctor’s name, phone number and suite number;
  • Whether you use a wheelchair or other mobility device;
  • Whether a personal care attendant/companion will accompany you. A personal care attendant/companion must be registered before riding;
  • Your return time.

Handy Bus Types of Service

Transportation Disadvantaged (TD)
Reservation-based origin to destination service for eligible riders who because of a disability or other reason is TD (dependent on others for transportation) within Manatee County.

ADA (Americans with Disabilities Act of 1990)
Prohibits discrimination and ensures equal opportunity and access for persons with disabilities; ensuring complementary paratransit service that is comparable to the public transit bus service for individuals who are unable to ride public transportation.

Reservation-based ADA service operates in conjunction with all fixed route services during normal hours of operation: Local Fixed Route Bus, Monday – Saturday, 5:30 a.m. – 8 p.m.; Anna Maria Island Trolley, Daily, 6 a.m. – 10:30 p.m.; Longboat Key Trolley, Daily, 6 a.m. – 8 p.m.; Beach Express, Sundays/Holidays, 9 a.m. – 5 p.m. The origin and destination of the trip must be within 3/4 of a mile of the fixed route MCAT bus service for the requested trip. ADA clients must be assessed for eligibility.

Veteran’s Transportation
MCAT registered Veterans can be scheduled for transit Monday – Friday to VA facilities such as CW Bill Young Department of Veterans Affairs Medical Center and James Haley Center. Certain restrictions apply. Contact MCAT for more information.

Dialysis Transportation
Kidney Dialysis Treatment patients should contact your dialysis center for scheduling.

Subscription Service Transportation
“Subscription Service Trips” are classified as “regular” trips with a standing order being transported with the same origin/time on a recurring basis. “Centralized Group Trips” are four or more clients being transported from/to a common origin/destination and time within the agency zone. All services are scheduled through agencies and support coordinators only.

Contact/Scheduling Information

Handy Bus Registration
(8 a.m. – 5 p.m.)
(941) 747-1739
Reservations/Cancellations
(9 a.m. – 2 p.m.)
(941) 748-2317
Cancellations
(before 8 a.m.)
(941) 748-1135
Customer Service/Complaints (866) 642-3318
ADA Handy Bus Reservations
(8 a.m. – 5 p.m.)
(941) 748-2317
ADA/Veterans Handy Bus Reservations
(Sunday/Holidays)
(941) 741-3572
Dispatch
(Saturday)
(941) 747-8621, Ext. 0
TDD (for the hearing impaired) (941) 747-7868
State of Florida Commission for
TD Ombudsman Hotline
(800) 983-2435
ADA Assistance Line (888) 446-4511
ADA Complaints (800) 514-0301 or
TTY (800) 514-0383
Medical Transportation Management (MTM)
(WellCare Transportation Services)
(866) 591-4066